NET Forex

General Instructions

Your instructions are considered as received only when a transaction number is given by the Bank after you have clicked "Confirm". In case there is any communication interruption after your confirmation, please use the "NET Transaction History" service in our web site or call (852) 2952 6666 to check if your instructions have been received.

Usage of "Send" and "Clear" buttons

  • For enquiry service
    • When "Send"is clicked, system will verify the information. If the information is correct, customer's request will be processed accordingly.
    • When "Clear" is clicked, the input information will be wiped off.
  • For transaction service (monetary & non-monetary a/c instructions)
    • When"Send"is clicked, system will verify the information. After verification, the information will be displayed on the screen again for confirmation by customer before the request is processed.
    • When"Clear" is clicked, the input information will be wiped off.

Usage of "Confirm", "Back", and "Cancel" buttons
  • For transaction service (monetary & non-monetary a/c instructions)
    • "Confirm"、"Back" and "Cancel" buttons are used for transaction services (monetary & non-monetary a/c instructions) only.
    • When"Confirm" is clicked, the instructions are irrevocable and will be processed accordingly.
    • When"Back"is clicked, previous screen will be shown and all input are retained.
    • When"Cancel" is clicked, the instructions will be cancelled.

Date format
  • yyyy/mm/dd

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Foreign Exchange

Accounts applicable

  • Registration of the transaction account(s) with our Head Office or any one of our branches is necessary before using this service.

    Withdrawal account :

  • Primary account (HKD passbook savings account, HKD statement savings account or HKD current), UST Current Account, UST Savings Account, CNY Current Account, CNY Savings account, or Combination Savings Account maintained with CMBWLB under the name of the same customer.

Service time

  • 08:30 a.m. to 02:30/03:30 a.m.* (Monday to Friday) for all currencies except Renminbi (CNY) and Thai Baht (THB)
  • 08:30 a.m. to 05:00 p.m. (Monday to Friday) for Renminbi (CNY) and Thai Baht (THB)
  • 08:30 a.m. to 01:00 p.m. (Saturday) for all currencies
  • On a working day immediately before a Hong Kong public holiday, the service hours of foreign exchange service, except Renminbi (CNY) and Thai Baht (THB), are from 08:30 a.m. to 09:00 p.m.
  • If a Hong Kong working day falls on a public holiday in the US, the service hours of foreign exchange service, except Renminbi (CNY) and Thai Baht (THB), are from 08:30 a.m. to 00:30/01:30 a.m.*
  • No service on Sundays, public holidays, when typhoon signal no. 8 or above is hoisted or black rainstorm signal is in force.

* According to daylight saving time in North America (DST)

Processing time

  • Transaction will be executed immediately.

* Please be reminded that your request will not be accepted if you cannot confirm the transaction within 20 seconds.

Transaction limits

  • Minimum limit per transaction : HKD 100 or equivalent
  • Maximum limit per transaction : HKD 500,000 or equivalent (except RMB*)
  • Daily cycle limit : HKD 2,000,000 or equivalent (except RMB*)
  • Group daily cycle limit : HKD 2,000,000 or equivalent (including Margin Deposit Service)

*For RMB deposit account holders, the maximum amount to be exchanged each day is RMB 20,000 or equivalent per person. (The specified limit is determined by People's Bank of China.)
For RMB current account, the maximum daily balance of each Renminbi current account is RMB 80,000.


Cancellation of Transaction

  • If the transaction cannot be completed due to insufficient funds in your account, we have the right to convert at any later time the full amount of the currency that you bought back to the original currency at the prevailing spot rate. This may cause gains or losses to you.

Preferential Exchange Rate
  • We offer preferential exchange rate to each buy/sell transaction amounting to HKD50,000 or equivalent.

(Rate adjustment varies with each currency, ranging from 1bp to 2 bp)


Service charges

  • Free of charge

 

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Gold Dealing

Accounts applicable

  • Registration of the designated accounts with our Head Office or any one of our branches is necessary before using this service.
  • HKD Transaction Account: Primary account of NET Banking Service(HKD passbook savings account, HKD statement savings account or HKD current)
  • Gold Transaction Account : Paper Gold Account maintained with the Bank under the name of the same customer.


    • Service time

    • 09:00 a.m. to 05:00 p.m. (Monday to Friday)
    • No service on Saturday, Sundays, public holidays, when typhoon signal no. 8 or above is hoisted or black rainstorm signal is in force.


    Processing time

    • Transaction will be executed immediately.
    * Please be reminded that your request will not be accepted if you cannot confirm the transaction within 20 seconds.


    Transaction limits

    • Minimum limit per transaction : 1 Tael
    • Maximum limit per transaction : 150 Taels
    • Daily cycle limit : 150 Taels
    • Group daily cycle limit : HKD 2,000,000 or equivalent (to be mutually used with Foreign Exchange and Margin Deposit Services)


    Service charges

    • Free of charge

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    Margin Deposit

    Accounts applicable

    • Registration of the designated account(s) with our Head Office or any one of our branches is necessary before using this service.
    • Withdrawal account : Primary account (a HKD passbook savings account, HKD statement savings account or HKD current account) or Combination Savings Account (USD only) maintained with the Bank under the name of the same customer.
  • Deposit account : FX Margin Settlement Account maintained with the Bank under the name of the same customer.


    • Service time

    • 08:30 a.m. to 02:30/03:30 a.m.* (Monday to Friday)
    • 08:30 a.m. to 01:00 p.m. (Saturday)
    • On a working day immediately before a Hong Kong public holiday, the service hours of Margin Deposit service are from 08:30 a.m. to 09:00 p.m.
    • If a Hong Kong working day falls on a public holiday in the US, the service hours of Margin Deposit service are from 08:30 a.m. to 00:30/01:30 a.m.*
    • No service on Sundays, public holidays, when typhoon signal no. 8 or above is hoisted or black rainstorm signal is in force.
    * According to daylight saving time in North America (DST)


    Processing time

    • Transaction will be executed immediately.
    * Please be reminded that your request will not be accepted if you cannot confirm the transaction within 20 seconds.


    Transaction limits

    • Minimum limit per transaction : HKD 100 or equivalent
    • Maximum limit per transaction : HKD 500,000 or equivalent
    • Daily cycle limit : HKD 2,000,000 or equivalent
    • Group daily cycle limit : HKD 2,000,000 or equivalent (including Foreign Exchange Service)


    Cancellation of Transaction

    • If the transaction cannot be completed due to insufficient funds in your account, we have the right to convert at any later time the full amount of the currency that you bought back to the original currency at the prevailing spot rate. This may cause gains or losses to you.


    Service charges

    • Free of charge

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    Purchase of Telegraphic Transfer

    Accounts applicable

    • Registration of the withdrawal account and telegraphic transfer details with our Head Office or any one of our branches is necessary before using this service.
    • Withdrawal account: Primary account (HKD passbook savings account, HKD statement savings account or HKD current account) or Combination Savings Account maintained with the Bank under the name of the same account holder.

    Renminbi Remittance to Mainland China for Individual Customers:

    • Customers maintaining a personal Renminbi account with the Bank can apply for Renminbi remittance service.
    • The name of the remitter and beneficiary must be the same
    • The maximum amount of daily remittance is RMB80,000.00. (including apply remittance via Net Banking and Head Office/Branches)

    Renminbi Inter-bank fund transfer for Individual & Business Customers (Non Hong Kong Designated Business Customers):

    • Customers maintaining a personal/ Business Customers (Non Hong Kong Designated Business Customers) Renminbi account with the Bank can apply for Renminbi Inter-bank fund transfer service.
    • The limitations are according to <<Agreement for Settlement of Renminbi Banking Business in Hong Kong>>.


    Service time

    • 08:30 a.m. to 09:00 p.m. (Daily) for TT settled by same currency of the remit currency (except Renminbi)
    • 08:30 a.m. to 09:00 p.m. (Monday to Friday) & 08:30 a.m. to 01:00 p.m. (Saturday) for TT settled by currency other than the remit currency
    • 08:30 a.m. to 02:00 p.m. (Monday to Friday, except China and/or Hong Kong public holiday) for Renminbi Remittance
    • 08:30 a.m. to 09:00 p.m. (Monday to Friday) & 08:30 a.m. to 01:00 p.m. (Saturday) for Renminbi Inter-bank fund transfer
    • Renminbi Remittance is not applicable when typhoon signal no. 8 or above is hoisted or black rainstorm signal is in force.


    Processing time

    Purchase of Telegraphic Transfer

    • Date of value is dependent on the currency and destination of the remittance and is subject to our discretion. Please call 28268415 for enquiry.(Business hours: From 9:00 a.m. to 5:00 p.m. from Monday to Friday and from 9:00 a.m. to 1:00 p.m. on Saturday)
    • In case the request cannot be successfully executed, the transaction amount will be credited to the customer's withdrawal account within the processing day.
    • The Bank reserves the right to reject your application for purchase of telegraphic transfer at its sole discretion.
    • Please be reminded that your request will not be accepted if you cannot confirm the transaction within 20 seconds.

    Renminbi Remittance

    • Renminbi Remittance & Inter-bank fund transfer will be processed on the day of request if it is accepted before 02:00pm on Monday to Friday. It will not be accepted after cut-off time.

    Telegraphic Transfer to China Merchants Bank in Mainland China

    • Telegraphic transfer will be processed on the day of request if it is accepted before 05:00pm on Monday to Friday. Request which is accepted after the above mentioned time, funds is received by China Merchants Bank on the next common clearing day of China and Hong Kong. (a clearing day except Saturday, Sunday, China and Hong Kong public holiday)

    General Telegraphic Transfer (Except Renminbi Remittance and Telegraphic Transfer to China Merchants Bank in Mainland China)

    • Telegraphic transfer will be processed on the day of request if it is accepted before 03:00pm on Monday to Friday. Request which is accepted after the above mentioned time will be processed on the next HKD clearing day. (a HKD clearing day except Saturday, Sunday and HK public holiday).


    Transaction limits

    • Minimum limit per transaction:  HKD 100 or equivalent
    • Maximum limit per transaction: HKD 1,000,000 or equivalent (except Renminbi Remittance)
    • Daily cycle limit: HKD 1,000,000 or equivalent
    • Group daily cycle limit: HKD 1,000,000 or equivalent (including purchase of cashier order, demand draft and foreign currency notes)


    Preferential Exchange Rate

    • We offer preferential exchange rates to each transaction amounting to HKD50,000 equivalent.


    Service charges

    • Telegraphic Transfer :
      • Cable charges :- HKD100 or equivalent per item
      • Handling charges :- HKD30 or equivalent per item
      • Cable charges (For payment to China Merchants Bank located in China)
        :- HKD80 or equivalent per item (Handling charges is exempted)
      • Cable charges (For Renminbi Remittance) :- HKD100 equivalent to RMB per item
      • Handling charges (For Renminbi Remittance) :- HKD30 equivalent to RMB per item
      • Cable charges (For Renminbi Inter-bank fund transfer)
        :- HKD60 equivalent to RMB per item (Handling charges is exempted)
    • Correspondent's charges will be deducted from the amount to be paid.

     

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    Purchase of Demand Draft

    Accounts applicable

    • Registration of the withdrawal account and beneficiary name(s) with our Head Office or any one of our branches is necessary before using this service.
    • Withdrawal account: Primary account (HKD passbook savings account, HKD statement savings account or HKD current account) or Combination Savings Account maintained with the Bank under the name of the same account holder.


    Service time

    • 08:30 a.m. to 09:00 p.m. (Monday to Friday)
    • 08:30 a.m. to 01:00 p.m. (Saturday)
    • No service on Sundays, public holidays, when typhoon signal no. 8 or above is hoisted or black rainstorm signal is in force


    Processing time

    • If the request is accepted before 03:00 pm on Monday to Friday or 10:30 am on Saturday, the demand draft will be ready for collection 2 hours later at the designated branch. If the request is accepted after 03:00 pm on Monday to Friday or 10:30 am on Saturday the demand draft can be collected after 10:00 am on the next working day.
    • The demand draft can be collected by a designated representative.
    • In case the request cannot be successfully executed, the transaction amount will be credited to the customer's withdrawal account within the processing day.
    • The Bank reserves the right to reject your application for purchase of draft at its sole discretion.

    * Please be reminded that your request will not be accepted if you cannot confirm the transaction within 20 seconds.


    Transaction limits

    • Minimum limit per transaction: HKD 100 or equivalent
    • Maximum limit per transaction: HKD 500,000 or equivalent
    • Daily cycle limit: HKD 500,000 or equivalent
    • Group daily cycle limit: HKD 1,000,000 or equivalent (including purchase of cashier order, foreign currency notes and telegraphic transfer)


    Preferential Exchange Rate

    • We offer preferential exchange rate to each transaction amounting to HKD50,000 or equivalent.


    Service charges

    • Draft drawn on Switzerland HKD70 or equivalent
    • Draft drawn on Portugal HKD70 or equivalent
    • Draft drawn on Spain HKD70 or equivalent
    • Draft drawn on other countries HKD40 or equivalent

     

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    Purchase of Foreign Currency Notes

    Accounts applicable

    • Registration of the transaction account(s) with our Head Office or any one of our branches is necessary before using this service.
    • Withdrawal account: Primary account (HKD current account, HKD passbook savings account, or HKD statement savings account with the Bank under same customer name)
  • Currently, this service is provided to individual customers only.


    • Service time

    • 09:00 a.m. to 05:00 p.m. (Monday to Friday)
    • 09:00 a.m. to 01:00 p.m. (Saturday)
    • No service on Sundays, public holidays, when typhoon signal no. 8 or above is hoisted or black rainstorm signal is in force


    Processing time for a request

    • Request will be executed immediately.
    • Foreign currency notes will be ready for collection at the designated office 2 hours after the request has been accepted. If the request is accepted after 3:00 p.m. on Monday to Friday or 10:30 a.m. on Saturday, the notes can be collected after 10:00 a.m. on the next working day.
    • Notes can only be collected by the customer in person.
    • In case the request cannot be successfully executed, the HKD equivalent of the transaction amount will be credited to the withdrawal account.
    * Please be reminded that your request will not be accepted if you cannot confirm the transaction within 20 seconds.


    Transaction Limits

    • Minimum limit per transaction : HKD 100 or equivalent
    • Maximum limit per transaction : HKD 20,000 or equivalent
    • Daily cycle limit : HKD 200,000 or equivalent
    • Group daily cycle limit : HKD 1,000,000 or equivalent (including purchase of cashier order, demand draft and telegraphic transfer)
    • Foreign currency note must be in the following minimum amount or its multiple:
      • Currency  
      Amount
      USD (Large note)  
      100
      USD (Small note)  
      100
      CAD  
      100
      CHF  
      100
      EUR  
      100
      GBP  
      10
      AUD  
      100
      JPY  
      10,000
      PHP  
      1,000
      THB  
      1,000
      TWD  
      100
      SGB  
      100
      KRW  
      10,000
      ITL  
      50,000
      CNY  
      100


    Preferential Exchange Rate

    • We offer preferential exchange rate to each transaction amounting to HKD50,000 or equivalent.

    (Rate adjustment varies with each currency, ranging from 1bp to 15bp)


    Service Charges

    • Free of charge

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