Responsibilities

• Handle authorization requests from merchants and other acquiring banks
• Handle lost/stolen card reporting
• Monitor high risk or suspicious credit card transactions
• Handle inquiries from merchants / cardholders

Requirements

• Minimum 2 years of experience in customer call handling, preferably in banking/financial industry
• Good communication and decision-making skill
• Independent, strong self motivation and detail-oriented
• Good command of written and spoken English and Chinese. Fluency in Putonghua is a must
• Shift duty is required

We offer successful candidates an attriactive remuneration package. For Candidates who are willing to take up the challenge and build a bright career with us, please send a resume with a cover letter by e-mail at hrp@cmbwinglungbank.com.