Responsibilities

• Attending customer service hotlines
• Providing counter services to customers via VTM
• Handling customer's enquiries via VTM and various e-channels
• Cross-selling the Bank's products and services
• Handling customer's feedback or dissatisfactory in a professional manner

Requirements

• Secondary education or above, with at least 5 subjects at Grade E or above in HKCEE / Level 2 or above in HKDSE
• Minimum 2 years' working experience of customer services hotline or branch counter service
• Passes in the Insurance Intermediaries Qualifying Examination / Hong Kong Securities & Investment Institute Licensing Examination a plus
• Good at spoken and written Chinese and English; fluency in Putonghua a plus

We offer successful candidates an attractive remuneration package. For Candidates who are willing to take up the challenge and build a bright career with us, please send a resume with a cover letter by e-mail at hrp@cmbwinglungbank.com.