e-Statement service provides you with a fast and convenient way to view your account statements / advices via our NET Banking. In addition, a statement-alert will be sent to your registered e-mail address when the new statements / advices are available.

• For non-registered account(s), only latest e-statements / e-advices can be viewed.
• For registered account(s), a statement-alert will be sent to the registered e-mail address when the latest statements / advices are available. In addition, your past e-statements / e-advices will be retained for:
  - 30 days for daily statements / advices
  - 12 weeks for weekly / biweekly statements / advices
  - 12 months for monthly statements / advices
  

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• You may view to your statements / advices online to handle your personal finances anytime and anywhere.
• You may print the e-statements anytime when needed.
• You may view your statements details safely and reliably upon logging onto our NET Banking.
• Issuance date and layout of the e-statements are exactly the same as the paper statements.
• Protect our environment by reducing the use of paper statements.

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The e-statements / e-advices are provided in PDF format only, please use Acrobat Reader (Version 6.0 or above) for browsing the documents.

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Monthly e-statements / e-advices will be retained for 12 months from the issuance date, daily e-statements / e-advices for 30 days, and weekly / biweekly e-statements / e-advices for 12 weeks.

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Yes, you can cancel the registration for the service via NET Banking.

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Yes, you can register for the service again via NET Banking.

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It only takes 3 steps to register for the e-Statement service:
Step 1: Acceptance of Terms and Conditions
Step 2: E-mail Address Registration
Step 3: Account(s) registration

Step 1: Acceptance of Terms and Conditions

Select “service registration”, read and agree with the Terms and Conditions.

Step 2: E-mail Address Registration

Enter your e-mail address.

To verify your e-mail address, we will send you an e-mail providing you with a "Verification Code". Please check the e-mail and enter the “Verification Code in the space provided”.

Step 3: Account(s) Registration

Select the account(s) you want to register for e-Statement service.

Confirm and enter the one-time password.

A confirmation e-mail will be sent to your registered e-mail address after successful registration.

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You can update your e-mail address via NET Banking by choosing “change of e-mail address” under the service menu of “e-Statement”, then simply enter your new e-mail address and “Verification Code” to complete the change of e-mail address procedures.

If you changed the e-mail successfully, the statement-alert will be sent to your new registered e-mail address starting from next statement cycle.

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You can register for the following types of account：

• Demand Deposit Account(s)
• Credit Card Account(s)
• Securities Account(s)

Securities and wealth management statements / advices are not yet available for registration, however, you may view your latest securities and wealth management statements / advices via NET Banking.

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You can cancel the e-Statement service for individual account or all the account(s) via our NET Banking and the instruction will be processed in 3 working days; or else you can cancel the service via any one of our branches.

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