Mobile Banking
- CMBWLB Wintech Frequently Asked Question
- Moer Details
- 1.
- What is CMBWLB Wintech?
CMBWLB Wintech is specific develop for iPhone (iOS platform) or Android mobile devices, and mainly it is providing a series of information which let you can enquire our Bank new products and services anytime and anywhere. Also you can apply for Credit Card “Credit-to-Cash” Program through this channel (available in Android App only).
- 2.
- How to download CMBWLB Wintech?
You may search the keywords “CMB Wing Lung Bank” in Apple App Store / Google Play. Android user may also CLICK HERE to go to CMB Wing Lung Bank Corporate Website for downloading APK file for installation.
- 3.
- Can I download CMBWLB Wintech if using Android phone in China?
Yes.
Due to Google has been signed off from China’s market, customer may CLICK
HERE to go to CMB Wing Lung Bank Corporate Website for downloading APK file for
installation.
- 4.
- How to install CMBWLB Wintech by downloading APK file?
Step1: Download APK file from CMB
Wing Lung Bank Corporate Website > e-Services > Mobile Banking > Mobile App
to any certain folder of mobile phone.
Step2: Open APK file from this certain
folder. Start installation.
Step 3: Installation completed. Start enjoying
our brand new CMB Wing Lung Mobile Banking Services.
- 5.
- Any charges for downloading CMBWLB Wintech?
No, CMBWLB Wintech is free of charge for downloading (but not including any
data charges and the charges with your mobile internet connection of your telecommunications
service provider).
- 6.
- What types of operating system support CMBWLB Wintech?
Recommended
Operating System
- iOS platform with version 10.0 or above and,
- Android
platform with version 6.0 or above
- 7.
- Why an error message "The latest WLB application is ready to download in App Store / Google Play. Please click "Confirm" to download." is displayed when I open CMBWLB Wintech?
This represents CMBWLB Wintech has been updated. Please click “Confirm” or download the latest version in Apple App Store / Google Play.
- 8.
- What are the functions available in CMBWLB Wintech?
CMBWLB Wintech functions include:
- Exchange Rates/Interest Rates Enquiry
- Special Offers - including our latest promotions
- Credit
Card Information – including promotions and Credit Card “Credit-to-Cash”
online application
form (available in Android App only) - Mortgage - including instant property valuation, watchlist and other promotions, etc.
- Insurance Information
- Branch/ATM Information and Location
- Service Hotlines
- Customized Menu (allow drag-and-drop the frequently used function(s) to bottom menu bar for access convenience)
- 9.
- How to customize bottom menu bar and what is it used for?
If you would like to customize bottom menu bar, please select “Menu
> Edit > drag-and-drop the frequently used function to bottom menu bar in the
configuration page > Done”.
When all steps are finished, your selected
function will be displayed in bottom menu bar. Then you can directly click the
bottom menu bar any time to access your frequently used function.
- 10.
- What is the maximum number of property valuation enquiry per day?
You can enquire at most 10 property valuations per day.
- 11.
- How many records can be saved in “My Watchlist” under “Mortgage”?
It can save up to 20 valuation records.
- 12.
- If I want to delete the valuation record in My Watchlist, what should I do?
To delete the valuation record in My Watchlist, please select “Edit > tap until a Delete button is displayed > click delete > Done”, then the selected record will be deleted.
- 13.
- What language does CMBWLB Wintech support?
You can select English, Traditional Chinese or Simplified Chinese to use CMBWLB Wintech.
- 14.
- Can I make any banking transaction through CMBWLB Wintech?
No, Wintech cannot make any banking transaction at the moment. We will introduce our Mobile Banking Service shortly and please note for our Bank’s latest news.
- 15.
- If the necessary App update cannot be shown in mobile, what should I do?
You can try to close the running CMBWLB Wintech and open it again.
- 16.
- Are the existing iPhone App’s services the same as the Android App’s?
Except the newly added service of “Credit-to-Cash” online application form, other services are almost the same.
- 17.
- If I have any query about CMBWLB Wintech, what should I do?
You can contact our customer service hotline at 230 95555 during office hours for enquiry.