ITs YOUR PERSONAL TELLER – VTM Services

Real-time Video Conferences Saves your queuing time at branches

Enjoy convenient banking services provided by our ITs YOUR PERSONAL TELLER - Virtual Teller Machine Services (“VTM”)! With your identity document, you may interact with our Customer Services Representative via real-time video conference for certain banking services at ease, this also saves your queuing time at branches! You may also submit application via e-Forms on the VTM, just at your finger tip.

Being a privileged customer of CMB Wing Lung Bank, you may enjoy the convenience brought by the modern banking services.

^This service is only applicable to Express Rail Link Branch.

 

Smart Tips for using ITs YOUR PERSONAL TELLER – VTM Services
  • Suggest using a normal card reader without any foreign object (as below).
  • Customer can perform transactions via VTM Services assisted by our staff, it is not necessary to input PIN.

 

Other Security Tips for using ITs YOUR PERSONAL TELLER – VTM Services
  • Check whether anyone is trying to peek while you enter transaction information.
  • Do not get assistance from stranger when performing transaction.
  • Do not keep the PIN together with your ATM Card.
  • Keep your ATM Card in the safe place.
  • Report to the Bank immediately in case of a lost or stolen ATM Card so as to minimize any chance the lost or stolen ATM Card to be used improperly. For details, you may refer to the Limit of our Liability in the General Conditions for Accounts and Services.
  • Be cautious and report to the Bank immediately if you observe anything abnormal or any unusual device(s) (e.g. pin hole camera) is / are installed at the card slot or on the keypad, or that the keypad cover installed at the VTM has been tampered, damaged or removed when using the VTM.
  • Check the transaction records provided by the Bank in a timely manner. Inform the Bank immediately if you lose your ATM Card, or in case of any suspicious transactions or situations. The Bank will not ask for any sensitive personal information (including passwords) through phone calls or emails.
  • Review regularly and follow security tips published by the Bank to keep yourself updated about the latest security issues.
  • 24-hour Lost Card Hotline:
    Hong Kong (852) 230 95555
    Mainland China (86) 4008 822388
    (Select “5” after choosing the language)
Remarks:
 
Risk Disclosure:
  1. RMB is subject to exchange rate fluctuations which may bring both opportunities and risks. The fluctuations in exchange rate may result in losses in the event that the customer converts RMB into HKD.
 

Warning: To borrow or not to borrow? Borrow only if you can repay!

* The services or offers are subject to relevant terms and conditions.

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