Customer Suggestion

Dear Customers,

CMB Wing Lung Bank aims to enhance our service quality and appreciates your valuable feedback. Should you have any enquiries, feedback or complaints, please contact us through the following channels:

  • In person: Visit any of our branches ;
  • Telephone: Call our Customer Service Quality at (852) 2384 0257;
  • In Writing: Fill in our "Customer Suggestions" Form or send your letter
    •  by post to “Customer Service Quality, CMB Wing Lung Bank Ltd, 45 Des Voeux Road, Central, Hong Kong” or
    • by fax to (852) 2384 9369 or
      by email to
    • through the Customer Suggestion Box available at any of our branches
  • Website: Complete our online "Customer Feedback" Form;
  • Mobile Banking Application: “Wintech” complete our online Feedback Form.

We will acknowledge the receipt of your complaint within 7 days, conduct investigations and aim to resolve the issues within 30 days.

For complaints raised by third party, we may reply the customer(s) directly in protection of personal data privacy.

CMB Wing Lung Bank Ltd

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