(a) Money Safe allows you to lock part of the funds you deposited with us to protect them from loss due to fraud and scam. The funds will be locked by segregating (that is, separating) them from the other funds you deposited with us.  The locked funds will not be used for any fund outflow through any channel whether online or offline, including withdrawal, fund transfer, autopay, direct debit authorization, standing instruction, loan or card repayment or payment of bank fees or charges  (collectively, “Transactions”).

(b) Money Safe is a fund protection service offered by CMB Wing Lung Bank, allowing customers to lock available funds in their Current Account / Savings Account / All-In-One Card Services, preventing these funds from being used for payments, transfers, or cash withdrawals to enhance security. This service does not apply to Cross-boundary Wealth Management Connect/ Pleasure Savings/Gold Passbook Account Scheme.

Use of Money Safe is completely voluntary. You may decide whether to use Money Safe based on your own needs and circumstances. 

(a) Money Safe is suitable for an individual account holder:

(i) who wants an extra layer of security to prevent loss of funds in bank accounts due to fraud and scam; and

(ii) who is willing to lock up funds for MS protection and accepts that such funds will not be available for Transactions (including Transactions by the account holder) unless duly released from MS protection.

Once you have locked any funds for MS protection, we are required to stop processing any Transaction pursuant to any instruction received by us after the funds have been locked (including any instruction given by you) until the locked funds are released from MS protection in accordance with the bank’s Money Safe fund release procedures.

(a) You will continue to receive interest on the locked funds and enjoy other benefits which you are entitled to if you do not lock the relevant funds for MS protection.

(b) If you lock funds in or from a time deposit for MS protection, the principal amount of that time deposit (and not any interest accrued on the principal) will continue to be locked upon its maturity or renewal. If you want to release the locked principal amount in or from a time deposit from MS protection, you should give us express instructions in writing at least 3 working days before the maturity date of that time deposit.  

(a) You will have to follow and complete the steps set by us and give instructions to lock any funds in your account(s) or increase the locked amount for MS protection. We have the right to use any way we consider appropriate to lock the funds.

(b) We will set aside the locked amount in your existing account(s). Only that amount will be locked for MS protection. This means that any interest accruing on the locked funds will not be locked for MS protection.  

(c) You will have to take the necessary steps and give instructions and complete the necessary identity verification to our satisfaction every time when you reduce or release any amount of locked funds from MS protection; or you early uplift a time deposit under MS protection.

(d)You are solely responsible for managing your accounts on an ongoing basis to ensure that there are sufficient immediately available funds in your accounts to meet your daily and other ad hoc needs, paying attention to the Transactions you expect to conduct. We will not be liable for any loss, consequence or inconvenience caused to you by insufficient funds in your accounts due to locking funds for MS protection.

Locked funds cannot be used for transactions including, but not limited to:：

Currently, “Money Safe” only supports locking the available balance, the overdraft limit is not included.

Yes, “Money Safe” can lock foreign currency, but it is limited to the available balance.

The activation or use of Money Safe, the Bank is not prevented or restricted from exercising any rights in relation to your funds or accounts under applicable laws, regulatory requirements and the customer agreements (including but not limited to the General Conditions for Accounts and Services ), including in respect of any locked funds. For the avoidance of doubt, the Bank may exercise the rights below without the consent of the account holder(s):

I. The Bank may apply the funds (including any locked funds) to settle any debts or amounts (in whole or in part) you owe the Bank in accordance with any contractual, equitable or statutory rights of set-off.

II. The Bank may enforce any security interest, lien or other collateral right the Bank holds against the funds (including any locked funds).

III. The Bank may suspend, freeze or close any account in accordance with the terms and conditions governing the account.

IV. The Bank may deal with or debit the funds (including any locked funds) to comply with any court order, regulatory direction or binding legal obligation imposed on the Bank.

V. Having regard to applicable requirements or expectations of regulatory authorities or law enforcement agencies, the Bank may handle the funds (including any locked funds) as the Bank, acting in good faith and on reasonable grounds, considers reasonable and appropriate.

VI. Where the Bank exercises the right to close an account, the Bank may return the remaining balance by cashier order or by an equivalently secure method, subject to security and compliance procedures. The Bank may require the account holder(s) to follow Money Safe-aligned identity verification and processing steps (for example, in-branch handling) to ensure the safety of funds. Where reasonable, the Bank may send the refund to the address registered with the Bank or handle the refund in such manner as the Bank considers appropriate.

VII. The Bank will exercise the above rights in good faith and without contravening any applicable law, regulatory requirement or relevant industry code.

VIII. The above is non-exhaustive and does not limit or prejudice any other rights the Bank has under any agreement or law. The Bank reserves the right to amend this clause from time to time.

If there is any inconsistency or overlap between this clause and any general provisions, the specific provisions in this clause prevail for Money Safe-related matters, and the general provisions shall be deemed to supplement and be read in conjunction with this clause.

(a) Customers must visit a CMB Wing Lung Bank branch in Hong Kong to complete a “Money Safe (MS) Management Application form” or Login to CMB Wing Lung Bank Mobile App to apply or call the hotline to verify personal details and apply.

(b) For joint name, both-to-sign account, all account holders must visit a branch together in person to manage Money Safe fund locking / unlocking. Registered account mandate can manage locking/unlocking on behalf of the account holder after identity verification per the Bank’s procedures.

(c) To identify the account from which the funds are to be locked for MS protection; and

(d) If you want to lock funds from more than one account, to identify each account and the amount of funds to be locked from that account.

(e) The minimum amount for Money Safe protection is HKD 10,000 or its equivalent in another currency. If the value of locked funds falls below HKD 10,000 due to foreign currency exchange rate changes during unlocking, the entire amount must be unlocked.

(f) The Bank will process applications within three working days of receiving instructions.

(g)To be effective, instructions relating to Money Safe must be given by you to us in accordance with the banks' terms and conditions governing the relevant account.

Yes, “Money Safe” does not affect deposits into the account. Only the locked funds are restricted from transactions and transfers; the account itself remains unrestricted.

No, but customers must ensure sufficient unlocked funds for the transactions such as cheque clearing, bank fees, or securities settlements to avoid service disruptions or extra charges. The bank is not liable for losses due to failed payments or transfers caused by locked funds.

Customers must visit a CMB Wing Lung Bank branch in Hong Kong to complete a “Money Safe (MS) Management Application Form” For joint accounts, all holders must be present. Once unlocked, funds regain full access for transactions.

Yes, to ensure account security, the bank will inquire about the reason for unlocking money from “Money Safe” and may request transaction details (e.g., transfer purpose, recipient relationship) to assess fraud risks. If suspicious activity is detected, the bank may advise delaying the cancellation or contacting Hong Kong Police Force Anti-Deception Coordination Centre Anti-Deception Hotline (18222).

Yes, once unlocked, funds regain full access for payments, transfers, and other transactions, processed according to the bank’s policies.

After unlocking, customers should:

• Stay vigilant against suspicious payment or transfer requests.
• Regularly review bank statements for unauthorized transactions.
• Verify suspicious emails, texts, or calls with the bank.

Contact the Anti-Deception Coordination Centre hotline (18222) for assistance.

CMB Wing Lung Bank Mobile App: 7 X 24

Hotline: HK (852) 23095555 / CN (86)4008822388 (Mon-Fri, 9:00 AM–5:00 PM).

CMB Wing Lung Bank HK Branches: Mon-Fri, 9:00 AM–5:00 PM; Sat, 9:00 AM–1:00 PM.