Money Safe is a fund protection service offered by CMB Wing Lung Bank, allowing customers to lock available funds in their Current Account / Savings Account / All-In-One Card Services, preventing these funds from being used for payments, transfers, or cash withdrawals to enhance security. This service does not apply to Cross-boundary Wealth Management Connect/fixed deposits/Pleasure Savings/Gold Passbook Account Scheme.

Locked funds cannot be used for transactions including, but not limited to:

Currently, “Money Safe” only supports locking the available balance, not the entire account.

Yes, the bank reserves the right to deduct funds from the account or “Money Safe” protected funds without account holder consent in cases such as:

• Court orders or legal requirements.
• Account closure, with the balance returned via cashier’s order to the registered address.

Other situations deemed reasonable by the bank.
Activating “Money Safe” does not affect the bank’s rights under customer terms and product conditions.

Customers must visit a CMB Wing Lung Bank branch in Hong Kong to complete a “Money Safe (MS) Management Application Form” or call the hotline to verify personal details and apply. For joint name, both-to-sign account, all account holders must visit a branch together in person to manage Money Safe fund locking / unlocking. Registered account mandate can manage locking/unlocking on behalf of the account holder after identity verification per the Bank’s procedures. The Bank will process applications within three working days of receiving instructions.

Yes, “Money Safe” does not affect deposits into the account. Only the locked funds are restricted from transactions and transfers; the account itself remains unrestricted.

No, but customers must ensure sufficient unlocked funds for the transactions such as cheque clearing, bank fees, or securities settlements to avoid service disruptions or extra charges. The bank is not liable for losses due to failed payments or transfers caused by locked funds.

The minimum amount for “Money Safe” is equivalent to HKD 10,000. If the value of locked funds falls below HKD 10,000 due to exchange rate fluctuations, the entire amount must be unlocked.

Customers must visit a CMB Wing Lung Bank branch in Hong Kong to complete a “Money Safe (MS) Management Application Form” For joint accounts, all holders must be present. Once unlocked, funds regain full access for transactions.

Yes, to ensure account security, the bank will inquire about the reason for unlocking money from “Money Safe” and may request transaction details (e.g., transfer purpose, recipient relationship) to assess fraud risks. If suspicious activity is detected, the bank may advise delaying the cancellation or contacting the Anti-Deception Coordination Centre hotline (18222).

Yes, once unlocked, funds regain full access for payments, transfers, and other transactions, processed according to the bank’s policies.

After unlocking, customers should:

• Stay vigilant against suspicious payment or transfer requests.
• Regularly review bank statements for unauthorized transactions.
• Verify suspicious emails, texts, or calls with the bank.
• Contact the Anti-Deception Coordination Centre hotline (18222) for assistance.

Yes, “Money Safe” can lock foreign currency, but it is limited to the available balance.

Hotline: HK (852) 23095555 / CN (86)4008822388  (Mon-Fri, 9:00 AM–5:00 PM).

CMB Wing Lung Bank HK Branches: Mon-Fri, 9:00 AM–5:00 PM; Sat, 9:00 AM–1:00 PM.